Below are some frequently asked questions. Should the answer you are looking for not be included, please feel free to contact Martinhal for further information.
Most facilities are reserved exclusively for in-house guests.
Non-guests may access spa treatments, kids club sessions and dine at our Terrace Restaurant, pre-booking required – subject to availability.
Yes, visiting friends may accompany you; however, they are limited to our Terrace restaurant, subject to availability.
Yes, Martinhal Lisbon Oriente offers parking facilities for both guests and visitors. Advance reservation is not required, and please note that this is a chargeable service.
Check-in begins at 3 pm. Early check-in is available on request, subject to availability. Check-out is at 11:00. Late check-out is available on request and subject to availability. However, luggage storage is available for both check-in and check-out.
Facilities can be used after check-out on departure day.
Yes, complimentary items include cots (for under 3 years), potties, bath seats, bed guards, highchairs, pushchairs, and monitors. Some items require a refundable deposit.
Yes, kitchens are fully equipped with all the appliances such as washing & drying machines, dishwashers, ovens, microwave ovens, blenders, toasters, kettles and coffee machines. Also includes coffee pods, tea, sugar, a bottle of water, washing tablets and toiletries, all of which are restocked as needed.
Yes, in-house standard guests have daily cleaning included. Long term rentals have one cleaning per week.
Wi-Fi is available hotel wise. Our televisions feature HDMI, international/English channels and also Chromecast is available.
Yes, our apartments feature non sharp furniture, blackout curtains, equipped kitchens, washing machines, and amenities.
Yes, our apartments are equipped with a safe, a hairdryer and a scale.
Terrace restaurant, which serves breakfast, snacks by the pool, lunch and dinner. The restaurant offers a refined culinary experience, combining the rich traditions of Portuguese and mediterranean cuisine with delicate Orienta influences, creating a truly unique and memorable dining journey.
The Terrace restaurant opens for breakfast from 07:00 am on weekdays and from 07:30 am on weekends, with breakfast service available until 10:30 am. The restaurant remains open throughout the day and closes at 11:00 pm.
Breakfast included or self-catering. Meal plans must apply to the entire accommodation and are pre-paid. Meal plans can also be included upon arrival.
Martinhal Lisbon Oriente has brunch every Sunday.
Children aged 0–3 years eat free; those aged 4–12 years receive a 50% discount.
Yes, which is available 24 hours per day. The restaurant kitchen closes at 22:30 for meals on site.
Yes, non-guests may dine at our Terrace restaurant.
Yes, all restaurant meals may be charged to your room account, a room service tax is also charged.
Payment done via money, debit/credit card or via room charge for in-house guests.
Vegan, gluten-free, halal, low carbohydrate, low fat, low sugar, low salt, and nut-free diets are available. All dishes have information on allergenics.
Custom dietary requests should be made at least 24 hours before arrival. Chefs are also available to assist upon arrival.
Yes, breakfast selections and hot dishes are available upon request.
Limited chicken dishes are offered, with additional items available upon request.
The Raposinhos Club is available for children from 6 months to 8 years old for an additional cost.
Yes, they can, from 6 months to 8 years old.
Yes, our Kids Club has a Play space which is unsupervised and open from 09:00 am to 10:00 pm. It cannot be used by non-guests. Children under 9 years old must be accompanied by an adult.
Afternoon: 02:00 pm–05:00 pm. Evening: 06:00 pm–09:00 pm.
No, only full 3-hour sessions may be booked.
Yes, the Kids Club is open year-round, although schedules and activities might change according to festive seasons.
No discount is applied concerning siblings.
Older children may join younger siblings, although subject to approval and availability.
No, apart from a brief 5–10 minute drop-off period.
Yes, and it is a chargeable service.
A minimum of 48 hours’ notice is required.
Two and a half hours.
Babysitting takes place according to the guest’s requests.
Yes.
Yes.
Our Concierge team has partnerships with different tour guide operators that provide wonderful family experiences in different areas of Lisbon and outskirts. We also provide thoughtful information about Lisbon and what to visit.
Yes, reservations must be made in advance.
Yes, our tour partners are family friendly and provide different experiences according to the family’s needs.
Our property features four inviting swimming pools – two indoor and two outdoor – each thoughtfully designed with both adults and children in mind.
Indoor pools: 07:30–21:00 daily. Outdoor pool: 08:00–20:00 in Spring/Summer and 08:00–18:00 in Fall/Winter.
Indoor pools are heated all year round. Outdoor pools are heated during Fall and Winter.
No, parents are responsible for supervising their children.
No, but armbands, noodles and safety inflatable items are allowed.
No, sun loungers cannot be reserved.
Towels, locker rooms with toiletries and showers are provided. Flip-flops are available by request.
The spa is open from 11:00 am to 07:30 pm and closes every Monday.
Yes, due to availability.
Yes, by appointment only.
Massages, facials and body treatments.
Treatments can be booked via email or through Mymartinhal.com specifying date, time and preferred therapist. The spa closes for lunch from 13:00 to 14:00.
Yes.
The gym is open 24 hours per day.
Yes, the gym is complementary.
Yes, small sized dogs are allowed for an additional cost.
Yes, please email flight details and luggage information to Reservations for a quotation.
Yes, through Europcar (pre-arrival) or Valpirent/Sixt (after check-in).
Taxis may be requested at the front desk, with an approximate 5-minute arrival time.
Yes, private cars and mini vans with child seats are available. A minimum of 24 hours’ notice is required.
Yes, at an extra rate.
Yes, laundry services are available from 09:30 am to 04:30 pm.
Yes. Please contact our concierge team for further information.
