Below are some frequently asked questions. Should the answer you are looking for not be included, please feel free to contact Martinhal for further information.
No, the facilities are reserved exclusively for in-house guests (subject to a few exceptions such as spa and some restaurants)
Non-guests may access spa treatments and dine at the restaurants As Dunas and O Terraço, subject to availability.
Yes, visiting friends may accompany you; however, they are limited to the spa and the restaurants As Dunas and O Terraço, subject to availability.
No, Martinhal Beach is public.
Check-in is between 15:00 and 16:00 depending typologies. Early check-in may be available on request and subject to availability. Luggage storage is provided. Check-out is at 11:00, with luggage pick up and storage also available.
Check-in begins at 14:00. Early check-in may be available on request and subject to availability. Check-out is at 12:00, with luggage pick up and storage also available.
Yes, complimentary items include cots (for under 3 years), potties, bath seats, bed guards, highchairs, pushchairs, and monitors. Some items require a refundable deposit. Please get in touch with the family concierge to get the full overview of Baby concierge services – concierge.sagres@martinhal.com
Yes, Kitchens are fully equipped with crockery for adults and children, cooking utensils, pots and pans, oven, microwave, dishwasher, refrigerator, washing machine and dryer. Further on there is a welcome pack, coffee pods, washing tablets, and toiletries.
Yes, complimentary wi-fi is available. resort-wide. TVs feature HDMI and international/English channels; streaming platforms are not provided
Yes, the houses feature child-safe sockets, stairgates, blackout curtains, equipped kitchens, washing machines, and amenities including welcome packs. An additional complimentary Baby Concierge is available and can be booked prior to arrival.
Accomodation in the villas is based on self-catering and does not include any board. Breakfast or Meal Supplements are offered and can be additionally booked. Meal plans must apply to the entire accommodation and number of people, are pre-paid, and can be cancelled prior to arrival. The accomodation in a hotel room includes breakfast per room (subject to special offers)
When parents add the meal plan for the entire stay and for all guests, we offer the meal plan free of charge for children aged 0–8, while children aged 9–12 pay only 50% of the meal plan rate.
Os Gambozinos, As Dunas, and O Terraço with dedicated baby and children’s menus, kids corners and outdoor areas (subject to availability).
Yes, for hotel rooms, from 22:00 to 06:00. The restaurant kitchens close at 21:30. For villas a delivery service or take away is available (during the meal periods) and can be booked online.
Yes, non-guests may dine at As Dunas and O Terraço, subject to availability.
Yes, all restaurant meals may be charged to your room account.
Payment is only via room charge; direct card payments are not accepted.
Vegan, gluten-free, halal, low carbohydrate, low fat, low sugar, low salt, and nut-free diets are available. Further diet restrictions can be provided on request.
Custom dietary requests are provided and should be made at least 24 hours before arrival. Chefs are also available to assist upon arrival. Or even when ordering the meal. The staff is very professional and always asks for special diet restrictions, when taking the order.
Yes, breakfast selections and hot dishes are available upon request. Additional options can be found at the resort convenience store and nearby supermarkets.
Yes, we provide some halal options and dishes on request. The concierge can provide more detailed information
Nursery (6–12 months), Crèche (13–23 months), Raposinhos (2–4 years), Fox Club (5–6 years), Explorers Nature Club (7–13 years)
Morning: 09:30–12:30, Afternoon: 14:00–17:00 – subject to changes
No, only full 3-hour sessions may be booked.
Yes, the kids clubs are open all year round.
Yes, a 50% discount is offered during high season if both siblings are in the nursery or crèche together.
Older children may join younger siblings, subject to space availability.
No, apart from a brief 5–10 minute drop-off period.
Yes, for children aged six months and older.
A minimum of 24 hours’ notice is required.
Two hours.
Babysitting is normally conducted in the guest’s accommodation.
No, babysitting is conducted indoors only.
No.
The resort offers two tennis courts and two Padel courts plus an all-weather multi sports pitch. Further on there are many more options available such as Water Sports Centre, Bike Station, Minigolf, Gym, Petanque, Yoga, Pilates, Fitness Workout, Outdoor Gym, Climbing Wall, multiple Trampolines, Zip-Line etc.
Yes, reservations must be made in advance.
Children aged 12 years and older may play independently.
Rackets and balls are available for use.
Yes, private and group lessons are available for both tennis and Padel.
Five swimming pools.
Yes, two indoor/outdoor pools are heated and the indoor pool all-year round.
No, parents are responsible for supervising their children.
Yes, but large inflatables may not be allowed if the pools are busy.
No, sun loungers cannot be reserved.
Noodles, mats, balls, and armbands are provided, subject to availability. Inflatables are only permitted in the indoor pool. Towels are provided in Luxury Villas and Villas Mimosa; other guests must collect towels from the pool area.
No, the beaches in Portugal are all public.
Yes, by appointment. Sauna and steambath can be used at any time even without treatment booked.
Yes, the Oasis pool is adults only zone.
Massages, facials, body treatments, family treatments manicures, and pedicures and many more. Check out the spa menu for full treatment list.
Yes, the gym at the village square is complimentary for guests. There is another outdoor gym at Club 98.
Treatments can be booked via email or online, specifying the date, time, and preferred therapist.
Yes, the bay houses are pet-friendly and ideal for dogs. They are fully fenced and can be booked with an extra charge per day per dog.
Yes, please email flight details and luggage information to Reservations for a quotation. All transfers are family friendly and cars are including Wi-Fi, air conditioning and baby seats available.
Yes, through our preferred rental car partner Europcar prior to arrival or Multirental, a local partner (after check-in). Child seats are available for an additional fee.
Taxis may be requested at the front desk, with an approximate 10-minute arrival time; advance booking is recommended.
Yes, private cars and mini vans with child seats are available; short supermarket stops are permitted.
An external nurse is available on a complimentary basis, though not guaranteed daily and seasonal.
Yes, at a rate of €20 per hour plus VAT.
Yes. Gift vouchers for all services can be purchased prior to arrival or during the stay. The best option is to get in touch with the family concierge and they will issue all kind of vouchers. Concierge.sagres@martinhal.com
