Below are some frequently asked questions. Should the answer you are looking for not be included, please feel free to contact Martinhal for further information.
Martinhal Chiado is Lisbon’s first city-center family hotel, designed for parents who want to explore Lisbon without compromising on comfort or style. With luxury serviced apartments, a dedicated Kids Club, and thoughtful touches for all ages, we make urban family life effortless.
We are located at Rua das Flores 44, 1200-195 Lisbon, in the heart of the elegant Chiado neighbourhood — surrounded by cafés, boutiques, theatres, and just steps away from Bairro Alto and Cais do Sodré.
Martinhal Chiado offers 37 beautifully designed apartments, from studios to spacious two-bedroom units — all with kitchenettes, living areas, and family-friendly amenities.
Check-in begins at 3:00 pm and check-out is at 11:00 am.
Yes, subject to availability. Please contact Reception in advance, and we’ll do our best to accommodate your schedule.
Each apartment includes a fully equipped kitchen complete with a stove, dishwasher, washer-dryer, fridge and basic crockery, cutlery, pots and pans, Nespresso coffee machine, air conditioning, Wi-Fi, cable TV.
Yes. Our housekeeping team provides daily cleaning to keep your apartment fresh and comfortable.
Yes, our friendly Reception team is available 24/7 to assist you with check-in, concierge services, and any other requests.
Unfortunately, pets are not allowed, except certified service animals.
No. All apartments and indoor areas are non-smoking, but designated outdoor areas are available.
Our Kids Club welcomes children from 6 months to early teens, divided by age-appropriate activities.
From creative workshops and games to storytelling and cultural crafts, our program is designed to engage, educate, and entertain.
Yes, we offer professional babysitting and an evening Pyjama Club so parents can enjoy Lisbon’s nightlife worry-free. Pre-booking is advised.
Yes, especially during weekends and school holidays, to secure your preferred times.
Parents are welcome to remain for a short period to help their child settle in; however, we kindly ask that this be kept brief, as prolonged presence may disrupt the nurturing and independent environment we strive to maintain for all children.
Our facilities are cleaned and sanitised regularly, with trained childcare staff and secure access policies to ensure every child’s safety.
Yes, we provide baby cots, high chairs, bottle warmers, sterilizers, baby baths, and strollers — all complimentary upon request.
Yes, we offer tasty and healthy options for children and babies at breakfast and Bar 1855.
Yes, the breakfast area includes a play space where little ones can play safely while parents enjoy their meal.
Breakfast is served daily from 7:30 am to 11:30 am in our stylish Bar 1855 on the ground floor. It is nessecery to make a reservation, the concierge team will ask for your preferred time at check in.
This depends on your booking package. Please confirm at the time of reservation.
Yes, breakfast delivery is available upon request — ideal for a relaxed and more private experience morning at home.
Yes, Bar 1855 offers light bites, snacks, and family-friendly options throughout the day, along with signature cocktails for adults.
Bar 1855 is open from 12:00 pm until 11:00 pm.
Absolutely. Our menu includes wholesome, child-friendly dishes designed for younger guests.
Yes, our team is happy to accommodate most dietary preferences and allergies with advance notice.
Yes, Bar 1855 welcomes outside visitors, subject to availability.
Yes, room service is available during operating hours. Please contact Reception for the menu and timings.
Yes, our Concierge can arrange private transfers or taxis to and from Lisbon Airport.
We do not have on-site parking, but secure paid parking is available a short walk from the hotel. Our team will gladly assist with directions.
No gym or spa is available on-site, but guests can enjoy spa and fitness experiences at our sister property Martinhal Oriente or nearby partner facilities.
Yes, we offer both laundry and dry-cleaning services (dry cleaning is outsourced and may require 2 or more days), along with in-room washer/dryers in some apartments.
Yes, complimentary luggage storage is available at Reception.
Our lounge and apartment living areas are suitable for remote work. We can also recommend co-working spaces nearby.
Yes, our Concierge is happy to arrange sightseeing tours, family excursions, and restaurant reservations.
Yes, we recommend booking babysitting before arrival to guarantee availability.
Yes, all floors are accessible by elevator.
Lisbon Airport is approximately 25 minutes by car or taxi.
Private transfers, taxis, or rideshare services are the most convenient. Metro and tram options are also available.
Yes, Baixa-Chiado metro station and Tram 28 stops are within a few minutes’ walk.
You’ll find the Time Out Market, Praça do Comércio, Elevador de Santa Justa, and numerous shops and cafés just a short stroll away.
Yes, our Concierge team curates personalised recommendations for families.
Yes, there are supermarkets, pharmacies, and organic shops within a few minutes’ walk.
Bairro Alto is a 5-minute walk, Alfama is 10–15 minutes by tram, and Belém is around 25 minutes by taxi or train.
Yes, complimentary high-speed Wi-Fi is available throughout all apartments and public areas.
Yes, all apartments feature Smart TVs with access to international channels and streaming apps.
Yes, adapters and USB ports are available at Reception upon request.
Our Reception team can assist with printing or scanning if needed. However, we do not have a designated business center.
We accept major credit cards, debit cards, and cash payments in euros.
Yes, a credit card guarantee or deposit may be required depending on the rate plan.
Our cancellation policy varies by rate. Flexible and non-refundable options are available — please check at the time of booking.
Yes, subject to rate conditions and availability.
Yes, we offer special rates for extended stays. Please contact our Reservations team directly.
Yes, returning families often enjoy exclusive offers. Join our mailing list or contact us for details.
Yes, the building includes accessible entrances and elevators to all floors.
Each apartment is equipped with smoke detectors, fire alarms, and secure electronic locks.
Yes, we provide baby safety equipment upon request.
Our 24-hour team monitors security and assists with local guidance to ensure a safe and comfortable stay.
Martinhal Lisbon Chiado, Rua das Flores 44, 1200-195 Lisbon – +351 218 507 788 – res@martinhal.com
Yes, a WhatsApp contact number will be shared at check-in for easy communication during your stay.
You can contact us directly at res@martinhal.com or call +351 218 507 788.
